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Free practice self-assessment

Patient Education Gap Scorecard

Review how your practice shares facelift information across the patient journey—from first questions and consultation through preparation, recovery and follow-up. Choose the answer that best describes your current materials and workflow.

About this scorecard: This is a self-assessment of educational materials and how they are shared. It is not a clinical review, patient-specific advice or an industry benchmark. Do not enter patient-identifiable or health information.

Before consultation

1. Can someone considering a facelift find a clear, clinic-reviewed explanation of what the procedure can and cannot address?
2. Is it clear how to request a consultation and what a patient can expect from the first appointment?
3. Do patients receive guidance on how to describe their goals and prepare questions before the consultation?
4. Are common concerns and realistic expectations addressed consistently before a patient makes a decision?

Decision and preparation

5. After the consultation, can patients review clear written information about the plan their surgeon discussed with them?
6. Do your approved materials help patients revisit the risks, costs and alternatives discussed with their surgeon?
7. Can patients find your current, clinic-approved preparation instructions in one clear place?
8. Is it clear which information is general education and which instructions are specific to the individual patient?

Recovery and follow-up

9. Do patients have a clear, clinic-approved guide to recovery stages and follow-up milestones?
10. Can patients easily find your clinic’s approved post-operative instructions and know how to contact the care team?
11. Do patients have a simple way to record questions they want to raise at follow-up?
12. Does your team have a clear plan for which education resource to share and when?